ICBC medical benefits
No matter who's at fault in a car accident, most people qualify for medical benefits. If you do, your ICBC Basic Autoplan policy will help pay for your medical care and treatment.
Medical and rehabilitation expenses
In most cases, you're entitled to medical treatment, and ICBC will let you know ahead of time what will be covered.
Your adjuster will explain whether ICBC can make direct payment for your treatments or if you'll need to pay first and be reimbursed. If you're paying first, please keep your receipts.
Your medical benefits include coverage for chiropractic treatment.
How Do I Claim?
Step 1: Report your claim online or by phone
Being in a crash can leave you feeling shaken up. When you feel ready, report your injury claim online or by phone.
Step 2: Tell us what happened
ICBC adjusters are here to answer your questions and guide you through your claim from start to finish. The first step is to speak with an adjuster so they can understand what happened at the crash.
Step 3: Get the treatment you need
Your healthcare professionals will work with you to put in place a plan for your recovery. ICBC staff will be here to support you with easy access to the treatment you'll need to get better.
Step 4: Get your vehicle fixed
When you call to report your claim, ICBC staff will let you know whether you can go directly to an auto body shop for your estimate and repairs, or if you'll need to first come in to a claim centre. Either way, you can get your repairs done at the auto body shop of your choice.
Step 5: Settle your claim
If another driver is at least partly responsible for the crash, you may qualify for financial compensation, also known as a claim settlement. Your adjuster will explain how this works and what to expect in your circumstances.
Find out more about Settling an injury claim.
Source: ICBC Claims
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